WORK HISTORY

Given the opportunity, what were my contributions to my previous employers?

Official Title - Software Development

Official Title - Stevedore Supervisor

Unofficial Titles - Department IT, Office Clerk, Statistician, Payroll Clerk

Utilize knowledge of Lean Six Sigma to improve overall efficiency of department operations
Created a format to collect statistical employee information that allowed for maximum productivity
Built an Excel spreadsheet that allows for a technology-based method of accounting for ship cargo
Monitor and process payroll for 150-200 employees
Schedule union employees while maintaining the integrity of union rules and seniority
Supervise up to 75 employees per day during the discharge of cargo ships

Official Title - General Manager

Doubled annual gross income ($300k to $600k) in eighteen-month period
Restructured swim class schedule with pre-plotted classes which increased customer satisfaction
Catered to customer desires and created a visual display of open classes at the front desk
Developed independent staff capable of daily operations without constant supervision
Improved payroll accounting by implementing a more adequate time-keeping system
Exceeded quarterly revenue target each quarter, received maximum quarterly bonus

Official Title - Aquatics Coordinator

Innovated new programs which increased revenue and number of memberships
Bolstered the company’s online presence leading to a greater public awareness of provided services
Gained experience in successfully navigating through customer service issues

Official Title - Mortgage Broker

Cultivated relationships with local realtors to increase referrals
Promoted brand awareness through participation in community events
Fit homebuyers with lending programs that catered to their speciGic Ginancial situations